Contact us
A person reads everything sent here — usually the same person who packed your order. Include your order number when it is about one, and we can answer in one reply instead of two.
Hours
Mon–Sat, 10am–7pm IST
Based in Hyderabad. Orders and pre-orders can be placed at any hour.
Collectors’ channels
Members of the WhatsApp group are told first when a new release lands, a sold-out model is restocked or a pre-order window opens. Instagram carries each model as it arrives, photographed in-house. For anything concerning an existing order, use the form with your order number.
Before you write
- Where is my order? Your order page shows its stage, and the dispatch email carries the tracking number. No account? Use Find an order.
- Paying a pre-order balance. Use the link in the arrival email, or your pre-orders page.
- General questions — deposits, cut-offs, shipping cost, packaging — are answered on the FAQ.
- A parcel that arrived damaged — write the same day if you can, with photos of the outer box, the packaging and the model. See transit cover.